AUSTIN (KXAN) — The Austin Independent School District said it was working to fix issues with its enrollment process.
According to the Austin ISD Enrollment Services Team, some families were experiencing issues related to continuing transfer students, as well as difficulties accessing the district’s parent portal.
“We want to sincerely apologize to families who have experienced challenges with the enrollment process. We know this has been frustrating, and we are working around the clock to resolve issues as quickly as possible,” AISD said.
According to the district, students approved for a transfer for the 2024–25 school year should be sent to their approved transfer school, even if they were reassigned to their zoned school.
AISD said families with returning students who are experiencing access issues with the portal should file an AISD help ticket.
For those with students new to the district who are having trouble finishing enrollment due to login or duplicate account issues—the district said it was working with campus registrars to resolve the issue.
“No matter the issue, your child should come to school on Tuesday, August 19, 2025,” AISD said. “Every student will be welcomed at their home campus or approved transfer school, as long as they are up to date with their immunizations.”