The Texas senior living complex faces $381,400 in fines due to inoperable elevators leaving residents stranded.
MISSOURI CITY, Texas — The Texas Department of Licensing and Regulation has issued a $381,400 administrative penalty against the Jubilee at Texas Parkway, a senior living complex. Residents have reportedly been stranded on upper floors for nearly two months due to inoperable elevators.
This comes after residents on upper floors told KHOU 11 News they have been unable to leave their rooms since early May.
According to TDLR, neither of the complex’s elevators is currently working, and the building owner has not reported them as out of service as required by state law.
Violations cited by TDLR
The agency’s investigation found multiple violations tied to inspection, reporting, and maintenance requirements:
- Failure to maintain equipment in compliance with Texas standards and codes (2 violations)
- Failure to have an annual inspection for each elevator (4 violations)
- Failure to notify TDLR when equipment was placed out of service (4 violations)
- Failure to file inspection reports and fees within 30 days of inspections (34 violations)
- Failure to obtain a valid Certificate of Compliance for 1,557 days (1,557 violations)
The building owner is legally responsible for keeping elevators up to code, having annual inspections, posting a Certificate of Compliance, and reporting any out-of-service elevators to TDLR within 30 days.
TDLR noted that one elevator was last inspected in 2023 and the other in 2025, but neither inspection was properly reported to the state. Additionally, neither elevator currently has a valid Certificate of Compliance, which is required for operation.
What happens next
TDLR says the building owner must now bring the elevators into full compliance and obtain valid Certificates of Compliance for both units. If corrective action is not taken, the agency may pursue an Emergency Shutdown Order.
The complex’s owner has 20 days from receiving the Notice of Alleged Violation to request a hearing with the State Office of Administrative Hearings. If no hearing is requested, TDLR may issue a default order imposing penalties and sanctions.
The agency’s enforcement process allows for settlement offers and outlines options for respondents who wish to contest or appeal the decision.
KHOU 11 will provide updates as this case continues through the state’s enforcement process.