Less than 40 minutes before the show was set to kick off, thousands of fans waiting in line heard the news it had been postponed to an unknown date.
SAN ANTONIO — Shakira fans waiting to be let inside the Alamodome for Friday’s concert headlined by the Colombian superstar instead received news that the show won’t go on as planned. A spokesperson for the city said about 47,000 fans had bought tickets.
The Alamodome shared the update on its Facebook page shortly before 7 p.m., less than 40 minutes before the highly anticipated show was set to begin. Venue officials chalked the development up to “structural issues” with Shakira’s stage.
“All previously purchased tickets will be honored for the new date once announced,” the Facebook post read. “More information will be emailed to ticketholders directly when available.”
The venue’s update was met with frustration by fans, with one person decrying them for the late announcement, saying: “You had more than enough time to tell us, instead of 30 min before!!”
“40 minutes before the concert and we’re just finding out?! That’s not acceptable!” wrote another fan.
The Alamodome was charging $60 for parking at its lots for the show. Richard Oliver, a spokesperson with the City of San Antonio, said those who paid with a credit card will be reimbursed in the next few days. If they notice they haven’t been refunded by Tuesday, they should call the Alamodome.
Multiple fans waiting in line said they still found themselves outside in the summer heat long after 5:30 p.m., when doors were scheduled to open. Oliver said Alamodome staff started notifying them about the postponement as soon as they received word from the visiting musician’s team about the problems.
In April, the guitarist Santana canceled his downtown show at the Majestic shortly before showtime, citing a medical issue that required a brief hospitalization.